Privacy Policy cuci33 – User Personal Data Protection

Cuci33 cares about your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the cuci33 platform, whether through our website at cuci33.pro or via our mobile app.

By registering for or using cuci33 services, you agree to the collection and use of your personal data as described in this Privacy Policy. This document should be read together with the Terms and Conditions cuci33 which forms the entire agreement between you and our platform.

We are committed to ensuring your personal information is managed responsibly, securely, and transparently. Should you have any questions regarding this Privacy Policy, do not hesitate to contact our team.

Cuci33 only collects data necessary to provide you with a quality and secure service. The following are the categories of data we collect:

Cuci33 not collect credit or debit card information directly. All payments are processed through trusted third-party payment providers that comply with PCI DSS security standards.

The personal data we collect is used only for lawful and specific purposes. cuci33 processes your data on the following bases:

• Service provision: Creating and managing your account, processing deposits and withdrawals, and enabling access to all cuci33 platform features.
• Identity verification: Conducting the required KYC process to ensure account security and comply with anti-money laundering regulations.
• Service communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
• Platform improvement: Analysing usage patterns to improve the performance, design, and features of the cuci33 platform for a better experience.
• Fraud prevention: Detecting, investigating, and preventing fraudulent activity, account abuse, or any activity that violates our Terms and Conditions.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including retaining transaction records for the period required by law.
• Customer support: Processing support requests, complaints, and inquiries submitted to the cuci33 support team.

Cuci33 will not use your data for unrelated purposes without obtaining your consent first. If you have agreed to receive marketing communications and wish to withdraw that consent, you may do so through the notification settings in your account.

Cuci33 does not sell, rent, or share your personal data with third parties for marketing purposes. However, in the course of legitimate business operations, we may share your data with the following parties:

• Payment providers: Information required to process deposits and withdrawals is shared with our payment providers, including FPX, DuitNow, and e-wallet providers. All providers are bound by strict data protection agreements.
• Game service providers: Third-party game software providers may receive the minimum data required to enable access to their games within the cuci33 platform.
• Relevant authorities: We will disclose data if required by law, court order, or directive from a competent authority.
• Identity verification services: KYC data may be shared with trusted third-party identity verification service providers for document verification purposes.

In the event of a business acquisition or company merger, user data may be transferred as part of the business assets. Members will be proactively notified should any such event affect how their data is managed.

Cuci33 invests seriously in security infrastructure to ensure your data is always protected. The security measures we implement include:

• Data-in-transit encryption: All communications between your device and cuci33 servers are secured with 256-bit TLS/SSL encryption that cannot be intercepted by unauthorized parties.
• Stored data encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 standards.
• Layered access controls: Only specifically authorised cuci33 staff may access user data, and every access is automatically logged and monitored.
• Two-factor authentication (2FA): cuci33 supports and encourages the use of 2FA to protect your account from unauthorized access.
• 24/7 threat monitoring: Our security monitoring system operates around the clock to detect and respond to any cyber threats promptly.
• Regular security testing: cuci33 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.

Cuci33 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure to allow resolution of any outstanding claims.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with applicable legal and financial regulatory requirements in Malaysia.
• KYC documents: Retained for the period prescribed by applicable anti-money laundering legislation, typically no less than five (5) years.
• Technical and activity logs: Retained for the period required for security and fraud detection purposes, after which it is automatically deleted or anonymised.
• Support communication data: Customer support interaction records are retained for two (2) years to enable reference and service improvement.

Once the relevant retention period expires, your data will be securely deleted or permanently anonymized so it can no longer be linked to you as an individual.

As a cuci33 user, you have the following rights regarding your personal data. All rights can be exercised by contacting our support team:

We will process requests relating to your data rights within a reasonable timeframe. In certain circumstances, we may need to verify your identity before fulfilling the request to ensure the security of your data.

Cuci33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how visitors use our website — for example, the most frequently visited pages — to help us improve the platform.
• Functional cookies: Saving your preferences such as language, display theme, and other settings to deliver a more personalised experience.
• Analytics cookies: Used to understand aggregate and anonymised platform usage patterns. This data does not contain information that can directly identify an individual.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the cuci33 platform.

Cuci33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the cuci33 homepage or login page.
• Sending notifications to the email address registered to your account for material amendments.

Continued use of the cuci33 platform after any amendments are published is considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how cuci33 handles your personal data, our team is ready to assist you.

You can reach us via:

• Email: [email protected]
• Live chat: Available on the cuci33 platform, 24 hours a day, 7 days a week.
• Help Centre: Visit page FAQ us for answers to frequently asked questions related to privacy and security.

We are committed to responding to all privacy-related enquiries in a timely manner. For formal data rights exercise requests, please clearly state the type of request and include the necessary identity verification information so we can process your request more efficiently and accurately.